Return policy

Terms and conditions for purchases and returns

• Any special sale only applies to purchases on the website, not franchises.
• The estimated period to receive the merchandise is 7 to 10 business days after your payment has been processed. This time can be dramatically reduced but this does not constitute a guarantee on the part of the company.
• All purchases have a period of 15 days after the customer has received their order for any change or return. In this case the customer is responsible for the shipping costs.
• If you request a refund, the money will be refunded when the order arrives at the facilities of tote bag
• Customer must keep proof of shipment in case of a claim.
• In case the merchandise arrives wrong or defective, the company tote bag will be responsible for shipping costs, customer must send evidence of defective merchandise.
• The merchandise is guaranteed for manufacturing defects for 45 days from the day the merchandise left the warehouse. In case of manufacturing defect tote bag You will be responsible for the shipping costs.
• Any sale in special or liquidation is final sale and has no return unless it has arrived in the wrong way and or with any manufacturing defect.

• SIf the customer writes the wrong address, he must bear the costs of reshipment and the product in case the company cannot recover it.